Privacy policy

This privacy policy (hereinafter the "Policy") aims to explain to you the rules surrounding the various data processing personal character that can be implemented when you use our website accessible from the URL address: (hereinafter the "Site").

As the controller of your Personal Data, PACIFIQUE OR makes every effort to best protect your privacy during your visits to the Site.

This Policy allows you to learn more about the origin and use of your Personal Data as well as your browsing information processed when consulting our Site.

In this Policy, the expression Personal Data means any data that relates to you alone and allows you to be identified directly or indirectly, regardless of the Terminal you are using.

The term "Terminal" means the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to view and browse the Site.

The term “Regulation” refers to the regulations relating to personal data, and in particular Regulation n°2016/ 679 known as the General Data Protection Regulations, the Data Protection Act No. 78-17 of January 6, 1978 and Law No. 2018-493 relating to the protection of personal data.

By using our Site, you declare that you accept the terms of this Policy in their entirety.

If you disagree with any of these terms, you are free to stop using our Site.

We strive to ensure that the confidentiality of your information is respected. As such, our commitments extend to all the services we offer and for all the Terminals you use to access them.

This Privacy Policy is regularly updated. So that you can be properly informed of any significant changes in advance, we will notify you using notifications on the relevant services or by email as appropriate.

The Site will always display the most recent version of this Privacy Policy.

  1. Protection of your personal data

In accordance with the Regulations, PACIFIQUE OR lists all the processing it carries out in a processing register that we leave available to the CNIL.

All information that you may have provided to PACIFIQUE OR during your visits to the Site is strictly confidential. This information is necessary for the purpose of their processing.

  • What Personal Data is collected and processed?

The information that may be collected and processed is as follows:

- Identification data and contact details: your first name, your last name, your date of birth, your gender, your postal address, your delivery address, your telephone number, your email address, your language and the country from which you interact with us;

When we ask you to enter your personal data to access a feature, certain data are required fields since they are data that we need to allow you to access this feature (for example, to deliver a package to you we need your mailing address)

It is important that the personal information shared about you is correct and up to date. Thus, we thank you for updating your information in case of change.

We do not process any personal data that could be classified as "sensitive" (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) at meaning of the regulations relating to personal data.

In this regard, it is specified that our Site is not intended for children and that therefore we do not process any data relating to them.

We undertake not to transfer your personal data to third parties except for the exceptions listed below in Article 1.3.

  • For what purposes are your Personal Data collected and processed?

The Personal Data listed above may be collected and processed for the following purposes:

  • Management of registration on our Site

To access certain features on our Site, you will need to register through the creation of an account; your data is therefore used to create the account. You have the option to delete your account on our Site at any time.

  • Order management

The processing of your data is necessary to keep you informed of the status of your order, to prepare your order, to accept your payment, to give you access to after-sales service and to manage the returns of your orders.

  • Access to customer service

We process your data as part of our customer service to respond to your requests.

  • Improving our services

We process your browsing and purchase data for analysis and statistical purposes. Indeed, this data allows us to analyze the way you use our Site and to improve its ergonomics and quality.

  • Marketing

As part of your subscription to our newsletter, we process your data in order to manage your subscription and send you targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service.

Processing for marketing purposes requires your consent. Thus, you can unsubscribe from our communications at any time.

In the event that you have given us your consent to receive our communications, whether via our newsletter or via push notifications, we may use the information you have provided to us for the following purposes:

  • Sharing information about our events, products, services, current offers;
  • Recommendations about certain products or services that may be of interest to you; and
  • Customer research to better understand your expectations regarding the products and services offered by our Site

  • Who are the recipients of your Personal Data?

As part of the use of our Site, you may receive information from third parties with whom we collaborate in order to offer you certain services. It could be:

  • Financial institutions;
  • Fraud detection and prevention entities;
  • Logistics, transport and delivery services; and
  • Service providers related to marketing and advertising.

Personal Data collected from the Site is mainly processed by the internal departments of PACIFIQUE OR.

However, we may share your information with the third parties listed above, in particular for the following reasons:

  • proceed with payment for financial institutions;
  • deliver your order for logistics, transport and delivery services;
  • check your credit and identity with fraud detection and prevention entities; and
  • optimize your shopping experience on our Site for service providers related to marketing and advertising.

We ask the third party recipients of your personal data to undertake to comply with the Regulations relating to personal data. The third parties listed above may only use your personal information on our instructions and not for their own use.

Your login and browsing data may also be transferred to Google Analytics.

PACIFIQUE OR may also communicate your Personal Data to respond to an order from the legal authorities.

PACIFIQUE OR does not transfer any of your Personal Data outside the European Union.

  • How long is your Personal Data retained?

We will keep your data for as long as you remain a customer but also for a period of ten (10) years following your last order, in order to answer any questions, complaints or to maintain all the data necessary to respond to legal, accounting or analytical requirements (article L.123-22 of the French Commercial Code).

We may also retain your data for research or statistical analysis; these will then be anonymized.

As part of a subscription to our newsletter, we will not contact you again if you have not opened our newsletters for more than twelve (12) months.

Any changes to this Policy will be made on this page and notified to you by email, if applicable.

PACIFIC OR may also retain your data for research or statistical analysis. As these are then anonymized, no retention period is imposed by the Regulations insofar as it is no longer possible to "re-identify" you afterwards.

  • Hosting of your Personal Data

Shopify Inc
Headquarters: 126 York St. Ottawa, ON KIN 5T5, Canada.

In any event, PACIFIQUE OR has implemented appropriate technical measures to maintain the security of your Personal Data.

  • What are your rights?

  • Consent

Your consent must be given clearly and unequivocally. This is why, when you agree to complete the Site contact form:

  • you are told how your Personal Data will be used;
  • you must tick a box validating your consent; and
  • children under 13 cannot give consent.

  • Other rights

In accordance with the Regulations, you have the following rights over your Personal Data:

  • Right of access to data: this right allows you to receive a copy of the Personal Data that we hold about you;

  • Right to rectification: this right allows you to request the correction of inaccurate or incomplete Personal Data concerning you;

  • Right to the deletion of your Personal Data: this right gives you the possibility to ask us to delete your Personal Data if one of the legal grounds is met:
    • the Personal Data is no longer necessary for the purposes of the processing;
    • you have withdrawn your consent on which the processing is based;
    • you have objected to the processing through your right to object;
    • the processing of your Personal Data is unlawful; or
    • your Personal Data must be erased under a legal obligation.

  • Right to limit the processing of your Personal Data; this limitation of processing can be achieved when:
    • you dispute the accuracy of your Personal Data;
    • you do not oppose the erasure of your Personal Data in the context of unlawful processing but demand that it be limited;
    • your Personal Data are no longer used by our services but their retention is only necessary for the establishment, exercise or defense of legal claims; or
    • you object to us using your Personal Data through your right to object.

  • Right to portability of your Personal Data: you can contact us to provide you or another data controller directly with your Personal Data in a structured, commonly used and machine-readable format;

  • Right to object: you can contact us when
  • the processing is carried out to fulfill a task in the public interest or for the purposes of our legitimate interests; you can object to it only for reasons relating to your situation; or
  • the processing is carried out for the purpose of commercial prospecting; you can oppose it at any time and without any explanation being given to us.

  • Right to determine the fate of your Personal Data after your death (the e-Testament): one of the specificities of French regulations is that it allows you to send us your instructions concerning the way in which we will treat your Personal Data after your death As such, you can choose to have it deleted or transmitted to one of your relatives.

Irrespective of the purpose or legal basis under which we process your data, you can therefore, at any time and without any cost, send us an email to benefit from your rights at the following address: diams

Or send us a letter to the following address:


Please note, however, that we are not always able to respond favorably to your request for legal reasons which we will bring to your attention, if necessary, after having received your request.

If you are registered on our Site, you can also modify your Personal Data from your account by identifying yourself using your email address and your password.

In any case, we remind you that you have the right to lodge a complaint with the CNIL.

  • What are the legal grounds for processing?

For the processing of your data, we rely on legal bases which depend on the way you interact with our Site.

When you purchase products from our Site, we collect and process your personal data to perform the contract between us and you. For example, we need your postal details to deliver your order or your bank details to make payment.

We also rely on other legal grounds such as your legitimate interests. For example, we consider that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to serve you better or that we can better understand your use. of our Site in order to improve its ergonomics and the services we offer you.

Finally, when it comes to the processing of Personal Data for the purpose of canvassing, the legal basis for the processing is your consent (see Article 1.6.1 above).

  1. Internet Browsing Safety

  • Integrity of your data on the Internet

The Site has appropriate security measures in place to prevent any loss, unauthorized use or access, modification or disclosure of your Personal Data.

All personal data collected is stored on secure servers. PACIFIQUE OR has also put in place procedures to manage any breach of personal data.

  • Malicious uses

It is recommended that you only connect to secure networks, preferably private networks. Be aware of the risks incurred on public wifi networks.

Independently of PACIFIQUE OR to whom you have voluntarily transmitted your Personal Data and taking into account the nature of the Internet network, other operators, unrelated to PACIFIQUE OR, are able to capture these without your consent, especially when browsing the Internet. Consequently, we recommend that you install anti-virus and "anti-spyware" software on your computer and update them regularly.

  • Spoofing/ Phishing/ Phishing

PACIFIC GOLD will never email you for personal information.

If you receive an e-mail in the name of PACIFIQUE OR asking you to provide sensitive personal information (banking data, relating to your private life, etc.), please do not reply to it and we will forward this email so that we can take the necessary actions.

You should only provide your account information after logging in to the site directly via your browser.

  1. Cookie Policy

A cookie is a connection witness, i.e. a text file that may be saved in a dedicated space on the hard drive of your Terminal, when consulting a website. A cookie allows its issuer to identify the Terminal in which it is registered, during the period of validity or registration of the cookie.

When consulting the Site, information relating to the navigation of your Terminal (computer, tablet, smartphone, etc.) may be recorded through cookies installed on your Terminal, subject to the choices you will have expressed regarding cookies and that you can modify at any time.

  • What are the cookies issued on our Site for?

Only the issuer of a cookie is likely to read or modify the information contained therein.

When you connect to the Site, PACIFIQUE OR may be required, subject to your choices, to install various cookies on your Terminal allowing the browser of your Terminal to be recognized during the period of validity of the cookie concerned. The cookies we issue are used for the purposes described below.

The cookies we issue allow us to:

  • to conduct studies and establish statistics and volumes of visits and use of the various elements making up our Site (headings and content visited, routes), allowing PACIFIQUE OR to improve the interest and ergonomics of its services;

  • to adapt the presentation of the Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, depending on the hardware and software viewing or reading features that your Terminal has;

  • to store information relating to a form that you have completed on the Site (registration or access to your Member Space) or to products, services or information that you have chosen on the Site (subscribed service, etc.);

  • to allow you to access your Member Area, using identifiers or data that you have previously provided; and

  • to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.

  • Your choices regarding cookies

Several options are available to you for managing cookies Any configuration you may undertake may modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.
You may make the choice at any time to express and modify your wishes in terms of cookies, by the means described below.

You can configure your browser software in such a way that cookies are saved on your Terminal or, on the contrary, that they are rejected, either systematically or according to their issuer.

You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved on your Terminal. For more information, see the section "How to exercise your choices, depending on the browser you use?" in Article 4.2.3. below.

  • Cookie Agreement

The registration of a cookie on a Terminal is essentially subject to the will of the user of the Terminal, which he can express and modify at any time and free of charge through the choices offered to him by his software navigation.

If you have accepted the storage of cookies in your Terminal in your browser software, the cookies integrated into the pages and content that you have consulted may be temporarily stored in a dedicated area of ​​your Terminal. They will be readable there only by their sender.

  • Refusing cookies

If you refuse to save cookies on your Terminal, or if you delete those that are already saved there, the quality of operation of the services offered by the Site will not be degraded.

However, you will no longer be able to benefit from a certain number of functionalities that may be necessary to navigate in certain areas of the Site. This would be the case if you tried to access content or services that require you to identify yourself. This would also be the case when PACIFIQUE OR -or its service providers- could not recognize, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.

Where applicable, PACIFIQUE OR declines all responsibility for the consequences related to the operation of its services resulting from the impossibility for it to record or consult the cookies necessary for their operation and that you would have refused or deleted.

We point out that some cookies cannot be deleted insofar as they are strictly necessary for the technical operation of the Site.

  • How do you exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser which will allow you to know how to modify your wishes in terms of cookies.

  • For Safari:

  • For Google Chrome:

  • For Firefox:

  • Delete your cookies

You can delete all of your cookies or just the ones you want. Deleting cookies does not prevent navigation or their reinstallation during navigation. This allows you to control your browser's cookie library at any given time. Technical cookies, necessary for navigation, will be reinstalled if you visit the Site.

Below, we explain the procedure to follow depending on your browser.


  • In the Chrome menu, select "Settings"
  • Display advanced settings
  • Go to the “Confidentiality” section
  • Click on "Content Settings"
  • In the “Cookies” paragraph (first paragraph), click on “cookies and site data”
  • Find the cookies you want to delete and click "OK". You can also choose to delete all your cookies.


  • In the Firefox menu, go to "Tools" then to "Options"
  • On the “Privacy” tab, click on “Show cookies”
  • Find the cookies you want to delete and click on “Delete cookies”

Internet Explorer

Internet Explorer does not allow cookie management on a case-by-case basis. To delete all your cookies:

  • Click on “tools” then on “Internet options”
  • In the "General" tab, "Browsing history" section, click on "Delete"
  • Check the “Cookies” box then click on “Delete”


  • In the Safari menu, select "Preferences"
  • In the window that opened, go to the "Security" tab
  • Click on "Show cookies"
  • In the window that opens, find and select the cookies you want to delete, and click on “Delete”
  • Private Browsing

The "Private Browsing" mode, offered today by all browsers, mainly allows you to browse the Internet without keeping a history of pages visited or downloads. Regarding cookies, all those that have been saved during your browsing will be erased when you close your browser. It is therefore not a solution for refusing cookies; however, their lifespan remains limited to the duration of your navigation.

  • Disabling third-party cookies

Disabling third-party cookies allows you to only accept cookies placed by the Site, which you also have the option of disabling, deleting or limiting.
Here is the procedure to follow, depending on your browser, if you wish to refuse third-party cookies:


  • In the Chrome menu, select "Settings"
  • Display advanced settings
  • Go to the “Confidentiality” section
  • Click on "Content Settings"
  • In the “Cookies” paragraph (first paragraph), check the box “Block cookies and third-party site data”
  • Save the changes by clicking "OK"


  • In the Firefox menu, go to "Tools" then to "Options"
  • On the "Privacy" tab, check the "Accept cookies" box
  • For the "Accept third-party cookies" setting, select "Never"
  • Save the changes by clicking "OK"

Internet Explorer

  • In the Internet Explorer menu, go to "Internet Options"
  • In the "Privacy" tab, click on the "Advanced" button
  • Accept first-party cookies, refuse third-party cookies
  • Save the changes by clicking "OK"


  • In the Safari menu, select "Preferences"
  • In the window that opened, go to the "Security" tab
  • Choose “Accept cookies”, select “Only from sites I visit”
  • Your choices expressed online directly to us

If you don't want:

  • that we collect data about your browsing,
  • that in the context of a registration via a special operation we can identify the original special operation,

you can choose to disable all third-party cookies, which are not essential for browsing the Site

We will then save a cookie on your Terminal whose sole purpose is to deactivate the deposit of these cookies on your computer. This cookie will be valid for twelve (12) months.

Warning, your wishes are taken into account using a cookie. If you delete all the cookies stored on your Terminal (via your browser), PACIFIQUE OR -or its service providers- will no longer know that you have chosen this option.